1. Validity of Terms and Conditions

The General Terms and Conditions apply to all services provided by hä?wear GmbH and become valid in the version valid at the time of the order when a contract is concluded. Deviating regulations on the part of the contractual partner are therefore not valid. By sending an order to hä?wear GmbH, the customer confirms that he has read these General Terms and Conditions and expressly agrees to them.

2. Formation of a contract

Sales contracts are concluded when the order is accepted by hä?wear GmbH. Acceptance of the order is confirmed to the customer via email and is subsequently binding for the customer. Delivery delays are also communicated to the customer as quickly as possible by email. By placing an order, the customer confirms that he is aware of the scope and content of his order. Questions in this context can therefore be clarified with us in advance.

3. Deliveries

The delivery of the goods is generally carried out by post or courier.
If, in exceptional circumstances, an item from our range is not available, the customer will be informed of this as soon as possible via email. In principle, we reserve the right to make a partial delivery if this appears to be conducive to processing the entire delivery as quickly as possible. We also reserve the right to only process an order if the items are available to us.
In principle, the stated readiness for dispatch of the articles is a guideline based on experience and is therefore not binding for hä?wear GmbH.

4. Price information and vouchers

We generally try to offer our customers products at the best possible price, but this is closely linked to the prices of our suppliers. hä?wear GmbH therefore has the express right to adjust the prices stated online without notice and without further explanation. The principle for ordering and delivery is that the time of the order on the website is the valid one when calculating the prices.

Voucher codes cannot be accumulated and can only be redeemed online.

We ask you to enter any voucher codes or discounts you have received before completing your order. The credited amount will be displayed directly in the overview (before completing your order).

Voucher codes and discounts are only valid for the hä? collection. For the TSCHUGGER collection, we have agreed with the licensors (SRF & Shining) that we are not allowed to offer any discounts.

5. VAT

The prices for Switzerland and the Principality of Liechtenstein include the statutory VAT of 7.7%.
Our VAT number is 769 890.

6. Customs costs for customers abroad

We only deliver within Switzerland via www.hae-wear.com.

We have set up a special EU shop for EU customers: www.hae-wear.eu

7. Foreign currency

The offers on hae-wear.com are offered and billed in Swiss francs.

8. Returns / Right of withdrawal

Every buyer has the right to return the items they have received (exception: socks, vouchers and already reduced goods that were purchased in a promotion) to hä?wear within 10 days. For returns, the items must be sent back in a hygienically perfect condition, otherwise the right to return (in the original packaging) will expire. In the case of returns, the buyer will be charged for the shipping costs incurred by hä?wear or deducted from the refund amount. The return costs must be borne by the buyer themselves. By accepting the terms and conditions, you also automatically accept our return policy. Items declared as outlet goods (reduced goods, goods purchased in a promotion), socks and vouchers are explicitly excluded from the return guarantee.

For returns, registration is required via info@hae-wear.com . Unregistered returns may result in delays.

Simply send us an email to info@hae-wear.com with the following information:

• Name on the order


• Order number


• Returned goods


• Reason for return

Then send the order back to us. After receiving and checking it, we will initiate the next steps.

Unfortunately, we cannot offer returns in the following cases:

- Hygiene items (e.g. socks)

Wrong delivery
In the event of an incorrect delivery, hä?wear GmbH agrees to deliver the correct item(s) to the customer if possible or, if not, to settle the order with an appropriate replacement (at the customer's discretion) with the same value of goods. Cancellation of the order is not possible as long as the ordered item is available.

Defective items
We always examine defective or damaged items for the corresponding defects in order to ensure that the warranty claim is valid. Damage caused by faulty material or manufacturing errors is treated by hä?wear GmbH in the same way as the provisions for incorrect delivery. In principle, the contractual relationship will not be terminated in the event of the above-mentioned incidents.

Transport damage
In the event of transport damage, a report with detailed information about the damage must be sent by email to info@hae-wear.com within 48 hours of receipt of the goods, otherwise the right to free replacement will expire.

In the event of an incorrect return, any costs incurred by hä?wear GmbH in the course of the return will be charged to the customer.

The customer is granted a period of 10 working days from receipt of the goods within which the goods can be returned together with the complaint of defects.
The shipping costs are generally borne by the customer. Unfortunately, returns without sufficient postage cannot be processed. Shipping costs will only be refunded to the customer if the delivery was incorrect, by hä?wear GmbH, or if there is production damage or transport damage.

Non-returnable items
Due to the significant price reduction, exchanges are not possible for written-off items. Likewise, exchanges are not possible for hygiene products, socks and vouchers.

9. Care/Handling

hä?wear GmbH accepts no liability for any improper behavior on the part of the customer in the care and/or handling of the delivered items. We therefore ask customers to follow the relevant instructions.

10. Payment options and retention of title

The customer has access to the payment options specified during the ordering process.

hä?wear is the direct contact for billing and payment questions for customers who shop in the online shop.

Orders on account (Powerpay / MF Group) for Switzerland

As part of the collection of purchase prices, hä?wear can work with external debt collection companies or specialized service providers (e.g. MF Group Factoring AG) and assign the claims against customers to financial/debt collection service providers. In addition, customer data can be forwarded to financial/debt collection service providers as part of this cooperation. You can find the MF Group's general terms and conditions here .

hä?wear reserves the right to exclude customers from certain payment options or to insist on payment in advance without giving reasons.

If the customer defaults on payment, hä?wear can charge interest on arrears of 5% per year and a reminder fee of a maximum of CHF 20 per reminder. If legal action is taken, the customer will be charged a processing fee of CHF 80.

The products delivered to the customer remain the property of hä?wear until full payment has been made.

11. General liability

We hereby expressly point out that no liability claims can be made against hä?wear GmbH.

12. Pre-orders

Pre-orders are treated like regular orders and invoiced directly to the customer. The items will be shipped on the date specified. If there are any delays, the customer will be informed as soon as possible. Pre-ordered items on www.hae-wear.com cannot be cancelled.

13. Hygiene products

Our hygiene products, such as the Covid-19 tube, are packed in airtight packaging for hygiene reasons. Accordingly, hygiene products cannot be returned, exchanged or cancelled. The only exception is production errors, which, as described in point 8. Returns, must be reported to hä?wear GmbH immediately and directly after receipt of the goods.

14. Retention of title

The delivered goods remain the property of hä?wear GmbH until full payment has been made.

15. Events

HAE acts solely as an intermediary for the booking of avalanche courses arranged on our website (hae-wear.com/) and is not responsible for the implementation or content of the course. The Alpine School Bietschhorn Ausserberg is the sole organizer of the course and bears full responsibility for the safety, implementation and compliance with all legal regulations (see General Terms and Conditions of the Alpine School Bietschhorn Ausserberg). HAE accepts no liability for accidents, damage or program changes that may occur during the course.

By booking through HAE, participants accept HAE's GTCs and confirm that the Bietschhorn Ausserberg Alpine School is responsible as the organizer and contact for all course-related concerns and liability issues. It is recommended that participants have adequate insurance cover. Further details can be found in the General Terms and Conditions of the Bietschhorn Alpine School.

16. References/Hyperlinks

We expressly declare that we have no influence on the linked pages. We hereby expressly distance ourselves from all content on all pages that can be reached via a link from our pages. This declaration applies to all links displayed on our website and to all content on the pages to which the links lead.

17. Changes to Terms and Conditions

It should be noted at this point that hä?wear GmbH reserves the right to change these terms and conditions at any time in the interest of the company without prior notice. If a contract is concluded, the version of the terms and conditions at the time of the order applies.

18. Data protection

hä?wear GmbH only collects personal data that is necessary for the conclusion of the contract. This data will not be further processed without the buyer's express consent.

The data will only be passed on to third parties if this is necessary to process the order. In the case of home delivery, this applies to the logistics partner (e.g. post office, DHL, etc.) and in the case of payment processing, to the credit institution (e.g. Stripe, etc.).

You can find detailed information in the privacy policy .

19. Applicable law/place of jurisdiction

In any case, the relationship between the customer and hä?wear GmbH is subject to Swiss law in accordance with the provisions of the Swiss Code of Obligations and the Swiss Civil Code, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is 3930 Visp.

20. Severability Clause

Should individual provisions of this contract prove to be invalid, this will not affect the remaining provisions of this agreement. In this case, the invalid provision is to be replaced by a new provision that corresponds to the intended purpose or, if this is not possible, comes as close as possible to it.

As of: 28 October 2024