1. Validity of General Terms and Conditions

These General Terms and Conditions apply to all services provided by hä?wear GmbH and become effective upon conclusion of a contract in the version valid at the time of the order. Deviating provisions by the contractual partner are therefore invalid. By submitting an order to hä?wear GmbH, the customer confirms that they have read these General Terms and Conditions and expressly agrees to them.

2. Conclusion of a contract

Purchase contracts are concluded upon acceptance of the order by hä?wear GmbH. Acceptance of the order is confirmed to the customer via email and is subsequently binding. Delivery delays will also be communicated to the customer via email as soon as possible. By placing an order, the customer confirms that they are aware of the scope and content of their order. Any questions in this regard can therefore be clarified with us in advance.

3. Deliveries

The delivery of goods is generally carried out by post or courier.
Should an item from our range be unavailable, the customer will be notified as soon as possible via email. We generally reserve the right to make partial deliveries if this is deemed necessary to process the entire order as quickly as possible. We also reserve the right to only process an order if the items are available.
In principle, the stated readiness for dispatch of the items is an estimate based on experience and is therefore not binding for hä?wear GmbH.

4. Price information and vouchers

We generally strive to offer our customers the best possible price, but this price is closely linked to the prices of our suppliers. hä?wear GmbH therefore reserves the express right to adjust the prices listed online without notice and without further explanation. For orders and deliveries, the principle applies that the time of the order on the website is the decisive factor for calculating prices.

Voucher codes cannot be combined and can only be redeemed online.

We ask you to enter any voucher codes or discounts you have received before completing your order. The credited amount will be displayed directly in the order overview (before completing your order).

Voucher codes and discounts are only valid for the hä? collection. We have agreed with the licensors (SRF & Shining) that we are not permitted to offer discounts for the TSCHUGGER collection.

5. VAT

The prices for Switzerland and the Principality of Liechtenstein include the legally required VAT of 7.7%.
Our VAT number is 769 890.

6. Customs costs for customers abroad

We only deliver within Switzerland via www.hae-wear.com.

For EU customers we have set up a special EU shop: www.hae-wear.eu

7. Foreign currency

The offers on hae-wear.com are offered and billed in Swiss francs.

8. Returns / Right of withdrawal

Every buyer has the right to return any items received (except socks, vouchers, and already reduced-price items purchased during a promotion) to hä?wear within 10 days . Please note: Returns are not refundable, but converted into shop credit. This means: The customer receives shop credit for our online shop www.hae-wear.com (voucher) for the return shipment, equal to the value of the goods. Returned items must be returned in a perfectly hygienic condition; otherwise, the right to return (in their original packaging) will be forfeited. For returns, the buyer will be charged the shipping costs incurred by hä?wear or deducted from the refund amount. The return shipping costs must be borne by the buyer. By accepting the terms and conditions, you also automatically accept our return policy. Items declared as outlet goods (reduced-price items, items purchased during a promotion), socks, and vouchers are explicitly excluded from the return guarantee.

Returns must be registered via info@hae-wear.com . Unregistered returns may result in delays.

Simply send us an email to info@hae-wear.com with the following information:

• Name on the order


• Order number


• Returned goods


• Reason for return

Then send us your order back. After receiving and inspecting it, we will initiate the next steps.

Unfortunately, we cannot offer returns in the following cases:

- Hygiene items (e.g. socks)

Incorrect delivery
In the event of an incorrect delivery, hä?wear GmbH agrees to deliver the correct item(s) to the customer, if possible, or to settle the order with a suitable replacement (at the customer's discretion) of the same value. Cancellation of the order is not possible as long as the ordered item is available.

Defective items
We always inspect defective or damaged items for defects to ensure your warranty is valid. Damage caused by faulty materials or manufacturing errors will be treated by hä?wear GmbH in the same way as for incorrect deliveries. In principle, termination of the contract will not be granted in the event of the above-mentioned incidents.

Transport damage
In the event of transport damage, a report with detailed information about the damage must be sent by email to info@hae-wear.com within 48 hours of receipt of the goods, otherwise the right to free replacement will expire.

In the event of an incorrect return, any costs incurred by hä?wear GmbH in the course of the return will be charged to the customer.

The customer is granted a period of 10 working days from receipt of the goods within which the goods can be returned together with the complaint.
Shipping costs are generally borne by the customer. Returns without sufficient postage cannot be processed. Shipping costs will only be refunded to the customer if the delivery was incorrect, caused by hä?wear GmbH, or if the item was damaged in production or transport.

Non-returnable items
Due to the significant price reduction, exchanges are not possible for marked-down items. Likewise, exchanges are not possible for hygiene products, socks, and vouchers.

9. Care/Handling

hä?wear GmbH assumes no liability for any improper care and/or handling of the delivered items by the customer. We therefore ask customers to follow the relevant instructions.

10. Payment options and retention of title

The customer has access to the payment options specified during the ordering process.

hä?wear is the direct contact for billing and payment questions for customers who shop in the online shop.

Orders on account (Powerpay / MF Group) for Switzerland

As part of the purchase price collection process, hä?wear may cooperate with external debt collection companies or specialized service providers (e.g., MF Group Factoring AG) and assign customer claims to financial/debt collection service providers. Furthermore, customer data may be forwarded to financial/debt collection service providers as part of this collaboration. You can find the MF Group's General Terms and Conditions here .

hä?wear reserves the right to exclude customers from certain payment options or to insist on advance payment without giving reasons.

In the event of late payment, hä?wear may charge default interest of 5% per year and a reminder fee of up to CHF 20 per reminder. If debt collection is initiated, the customer will be charged a processing fee of CHF 80.

The products delivered to the customer remain the property of hä?wear until full payment has been made.

11. General liability

We hereby expressly point out that no liability claims can be asserted against hä?wear GmbH.

12. Pre-orders

Pre-orders are treated like regular orders and billed directly to the customer. Items will be shipped on the specified date. Any delays will be communicated to the customer as soon as possible. Pre-ordered items on www.hae-wear.com cannot be canceled.

13. Hygiene products

Our hygiene products, such as the Covid-19 Tube, are packaged in airtight packaging for hygiene reasons. Accordingly, hygiene products cannot be returned, exchanged, or canceled. The only exception is manufacturing defects, which, as described in Section 8, "Returns," must be reported to hä?wear GmbH immediately upon receipt of the goods.

14. Retention of title

The delivered goods remain the property of hä?wear GmbH until full payment has been made.

15. Events

Avalanche weekend:

HAE acts exclusively as an agent for booking avalanche courses offered on our website ( hae-wear.com/ ) and is not responsible for the course's implementation or content. The Bietschhorn Ausserberg Alpine School is the sole organizer of the course and bears full responsibility for safety, implementation, and compliance with all legal regulations ( see the Bietschhorn Ausserberg Alpine School's Terms and Conditions ). HAE assumes no liability for accidents, damage, or program changes that may occur during the course.

By booking through HAE, participants accept HAE's terms and conditions and acknowledge that the Bietschhorn Ausserberg Alpine School, as the organizer and contact person, is responsible for all course-related concerns and liability issues. Participants are recommended to have adequate insurance coverage. Further details can be found in the Bietschhorn Alpine School's terms and conditions.

Registration and payment: Registration is binding and payment is required in advance to the account of the Bietschhorn Ausserberg Alpine School.

16. References/Hyperlinks

We expressly declare that we have no influence whatsoever over the linked pages. We hereby expressly distance ourselves from all content on all pages accessible via links from our website. This declaration applies to all links displayed on our website and to all content on the pages to which the links lead.

17. Amendment to Terms and Conditions

Please note that hä?wear GmbH reserves the right to amend these Terms and Conditions at any time in the interest of the company without prior notice. Once a contract has been concluded, the version of the Terms and Conditions valid at the time of the order applies.

18. Data protection

hä?wear GmbH only collects personal data necessary for the conclusion of the contract. This data will not be further processed without the buyer's express consent.

The data will only be shared with third parties if necessary to process the order. For home deliveries, this applies to the logistics partner (e.g., Post, DHL, etc.) and for payment processing, to the credit institution (e.g., Stripe, etc.).

You can find detailed information in the privacy policy .

19. Applicable law/place of jurisdiction

In any case, the relationship between the customer and hä?wear GmbH is subject to Swiss law in accordance with the provisions of the Swiss Code of Obligations (OR) and the Swiss Civil Code (ZGB), excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is 3930 Visp.

20. Severability Clause

Should individual provisions of this agreement prove invalid, the remaining provisions shall remain unaffected. In this case, the invalid provision shall be replaced by a new provision that corresponds to the intended purpose or, if this is not possible, comes as close as possible to it.

As of June 10, 2025