General terms and conditions of business
1. Validity of General Terms and Conditions
These General Terms and Conditions apply to all services provided by hä?wear GmbH and become effective upon conclusion of a contract in the version valid at the time of the order. Deviating provisions by the contractual partner are therefore invalid. By submitting an order to hä?wear GmbH, the customer confirms that they have read these General Terms and Conditions and expressly agrees to them.
2. Conclusion of a contract
Purchase contracts are concluded upon acceptance of the order by hä?wear GmbH. Acceptance of the order is confirmed to the customer via email and is subsequently binding. Delivery delays will also be communicated to the customer via email as soon as possible. By placing an order, the customer confirms that they are aware of the scope and content of their order. Any questions in this regard can therefore be clarified with us in advance.
3. Deliveries
Goods are generally shipped via Swiss Post or a shipping or courier service commissioned by hä?wear GmbH.
Deliveries are made to the countries that can be selected in the online store and at checkout. In addition to Switzerland and the Principality of Liechtenstein, hä?wear GmbH also ships to select countries within the European Union.
The available delivery countries, shipping methods, shipping costs, and estimated delivery times are displayed to the customer during checkout before the order is finalized.
Orders are generally shipped from our warehouse in Visp, Switzerland.
In the rare event that an ordered item is unavailable, the customer will be notified as soon as possible. hä?wear GmbH reserves the right to make partial deliveries if this is necessary to expedite order processing.
The shipping and delivery times listed are approximate. Delays due to customs clearance, shipping carriers, force majeure, or other circumstances beyond the control of hä?wear GmbH cannot be completely ruled out.
4. Price information and vouchers
We generally strive to offer our customers the best possible price, but this price is closely linked to the prices of our suppliers. hä?wear GmbH therefore reserves the express right to adjust the prices listed online without notice and without further explanation. For orders and deliveries, the principle applies that the time of the order on the website is the decisive factor for calculating prices.
Voucher codes cannot be combined and can only be redeemed online.
We ask you to enter any voucher codes or discounts you have received before completing your order. The credited amount will be displayed directly in the order overview (before completing your order).
Voucher codes and discounts are only valid for the hä? collection. We have agreed with the licensors (SRF & Shining) that we are not permitted to offer discounts for the TSCHUGGER collection.
5. VAT & taxes
The sales prices listed for shipments to Switzerland and the Principality of Liechtenstein include the Swiss value-added tax required by law.
For shipments to the European Union, tax treatment depends on the country of delivery, the value of the goods, and the applicable tax and customs regulations.
If value-added tax is charged at the time of purchase, it is shown accordingly at checkout.
For orders where import duties or import sales tax are not incurred until the goods are imported into the destination country, these costs are covered by hä?wear GmbH as part of the duty-paid shipping service offered by HAE.
Therefore, for EU orders, the total amount shown at checkout is the final price to be paid by the customer. Provided the delivery is made in accordance with regulations, the customer will not incur any additional customs, tax, or import costs.
6. International Shipments, Customs and Import Fees
Orders shipped to the European Union are exported from Switzerland and imported into the respective destination country.
hä?wear GmbH handles the necessary customs clearance and covers the applicable import taxes, customs duties, and associated processing fees for EU shipments offered in the online store, to the extent that such costs arise.
Therefore, the customer will not be charged any additional import, customs, or tax costs upon delivery.
This applies provided that the order is placed to one of the delivery countries listed in the online store and the shipping method specified by hä?wear GmbH is used.
7. Foreign currency & prices
The prices displayed in the online store may be shown in different currencies depending on the selected delivery country.
For customers in Switzerland and the Principality of Liechtenstein, prices are generally displayed in Swiss francs (CHF). For customers in the European Union, prices may be displayed in euros (EUR) or in the respective supported local currency.
The total amount shown in the checkout before the order is completed, in the currency specified there, is binding for the purchase agreement.
In the event of an automatic currency conversion, exchange rates and rounding may apply.
8. Returns / Right of withdrawal
8.1 Customers from Switzerland and the Principality of Liechtenstein:
For customers with a shipping address in Switzerland or the Principality of Liechtenstein, the return policy published on our website applies. Returns must be arranged in advance by contacting info@hae-wear.com.
8.2 Customers from the European Union
Consumers with a shipping address in the European Union have the right to cancel a purchase agreement entered into through our online store within 14 days of receiving the goods, without providing a reason.
To exercise the right of withdrawal, the customer must inform hä?wear GmbH of their decision by means of a clear statement, for example, by email to info@hae-wear.com.
Once the cancellation has been declared, the goods must be returned to the return address specified by HAE within the period provided for by law.
The customer is responsible for the direct costs of the return shipment, unless the goods were defective or incorrectly delivered.
In the event of a valid cancellation, any payments required by law to be refunded will be refunded via the original payment method. HAE may withhold the refund until it receives the returned merchandise or until proof of return is provided.
The customer is liable for any loss in value of the goods only if such loss is attributable to handling of the goods that was not necessary for the purpose of inspecting their nature, characteristics, and functionality.
We reserve the right to apply statutory exceptions to the right of withdrawal, in particular for custom-made goods and certain sealed goods that, for reasons of health protection or hygiene, are not suitable for return once the seal has been broken.
Simply send us an email to info@hae-wear.com with the following information:
- Name on the order
- Order number
- Returned goods
- Reason for return
Then send us your order back. After receiving and inspecting it, we will initiate the next steps.
Unfortunately, we cannot offer returns in the following cases:
- Hygiene items (e.g. socks)
Incorrect delivery
In the event of an incorrect delivery, hä?wear GmbH agrees to deliver the correct item(s) to the customer, if possible, or to settle the order with a suitable replacement (at the customer's discretion) of the same value. Cancellation of the order is not possible as long as the ordered item is available.
Defective items
We always inspect defective or damaged items for defects to ensure your warranty is valid. Damage caused by faulty materials or manufacturing errors will be treated by hä?wear GmbH in the same way as for incorrect deliveries. In principle, termination of the contract will not be granted in the event of the above-mentioned incidents.
Transport damage
In the event of transport damage, a report with detailed information about the damage must be sent by email to info@hae-wear.com within 48 hours of receipt of the goods, otherwise the right to free replacement will expire.
In the event of an incorrect return, any costs incurred by hä?wear GmbH in the course of the return will be charged to the customer.
Non-returnable items
Due to the significant price reduction, exchanges are not possible for marked-down items. Likewise, exchanges are not possible for hygiene products, socks, and vouchers.
9. Care/Handling
hä?wear GmbH assumes no liability for any improper care and/or handling of the delivered items by the customer. We therefore ask customers to follow the relevant instructions.
10. Payment options and retention of title
The customer has access to the payment options specified during the ordering process.
hä?wear is the direct contact for billing and payment questions for customers who shop in the online shop.
Orders on account (Powerpay / MF Group) for Switzerland
As part of the purchase price collection process, hä?wear may cooperate with external debt collection companies or specialized service providers (e.g., MF Group Factoring AG) and assign customer claims to financial/debt collection service providers. Furthermore, customer data may be forwarded to financial/debt collection service providers as part of this collaboration. You can find the MF Group's General Terms and Conditions here .
hä?wear reserves the right to exclude customers from certain payment options or to insist on advance payment without giving reasons.
In the event of late payment, hä?wear may charge default interest of 5% per year and a reminder fee of up to CHF 20 per reminder. If debt collection is initiated, the customer will be charged a processing fee of CHF 80.
The products delivered to the customer remain the property of hä?wear until full payment has been made.
11. General liability
We hereby expressly point out that no liability claims can be asserted against hä?wear GmbH.
12. Pre-orders
Pre-orders are treated like regular orders and billed directly to the customer. Items will be shipped on the specified date. Any delays will be communicated to the customer as soon as possible. Pre-ordered items on www.hae-wear.com cannot be canceled.
13. Hygiene products
Our hygiene products, such as the Covid-19 Tube, are packaged in airtight packaging for hygiene reasons. Accordingly, hygiene products cannot be returned, exchanged, or canceled. The only exception is manufacturing defects, which, as described in Section 8, "Returns," must be reported to hä?wear GmbH immediately upon receipt of the goods.
14. Retention of title
The delivered goods remain the property of hä?wear GmbH until full payment has been made.
15. Events
Avalanche weekend:
HAE acts exclusively as an agent for booking avalanche courses offered on our website ( hae-wear.com/ ) and is not responsible for the course's implementation or content. The Bietschhorn Ausserberg Alpine School is the sole organizer of the course and bears full responsibility for safety, implementation, and compliance with all legal regulations ( see the Bietschhorn Ausserberg Alpine School's Terms and Conditions ). HAE assumes no liability for accidents, damage, or program changes that may occur during the course.
By booking through HAE, participants accept HAE's terms and conditions and acknowledge that the Bietschhorn Ausserberg Alpine School, as the organizer and contact person, is responsible for all course-related concerns and liability issues. Participants are recommended to have adequate insurance coverage. Further details can be found in the Bietschhorn Alpine School's terms and conditions.
Registration and payment: Registration is binding and payment is required in advance to the account of the Bietschhorn Ausserberg Alpine School.
16. References/Hyperlinks
We expressly declare that we have no influence whatsoever over the linked pages. We hereby expressly distance ourselves from all content on all pages accessible via links from our website. This declaration applies to all links displayed on our website and to all content on the pages to which the links lead.
17. Amendment to Terms and Conditions
Please note that hä?wear GmbH reserves the right to amend these Terms and Conditions at any time in the interest of the company without prior notice. Once a contract has been concluded, the version of the Terms and Conditions valid at the time of the order applies.
18. Data protection
hä?wear GmbH only collects personal data necessary for the conclusion of the contract. This data will not be further processed without the buyer's express consent.
The data will only be shared with third parties if necessary to process the order. For home deliveries, this applies to the logistics partner (e.g., Post, DHL, etc.) and for payment processing, to the credit institution (e.g., Stripe, etc.).
You can find detailed information in the privacy policy .
19. Applicable law/place of jurisdiction
In any case, the relationship between the customer and hä?wear GmbH is subject to Swiss law in accordance with the provisions of the Swiss Code of Obligations (OR) and the Swiss Civil Code (ZGB), excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is 3930 Visp.
20. Severability Clause
Should individual provisions of this agreement prove invalid, the remaining provisions shall remain unaffected. In this case, the invalid provision shall be replaced by a new provision that corresponds to the intended purpose or, if this is not possible, comes as close as possible to it.
As of June 10, 2025